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Customer service & AI chat Freemium

Rep AI for Webshops

Pricing, use cases & alternatives · Updated October 2026

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What Rep AI does for your store

An AI chat assistant for Shopify brands that answers product and support questions and guides shoppers toward a purchase.

Best for: An AI shopping and support assistant for Shopify stores

Store tasks

Pricing

Pricing model: Freemium

We could not confirm exact prices on the official pricing page, so we only show the pricing model.

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Video: Rep AI in action

Video by Rep AI: “Rep AI is the ultimate sales & support concierge for Shopify brands”. Third-party video, not made by Shoptools AI.

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Alternatives to Rep AI

Gorgias logoGorgiasAn e-commerce helpdesk that pulls order data into every ticketPaidTidio (Lyro) logoTidio (Lyro)Live chat plus an AI chatbot (Lyro) that answers common questionsFreemiumManychat logoManychatAutomating Instagram, Messenger and WhatsApp DMsPaid

Compare: Tidio (Lyro) vs Rep AI →

Picked by Max, e-commerce operator with 20 years of experience. Last checked: 2026-10-15

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