Customer service & AI chat Freemium
Tidio (Lyro) for Webshops
Pricing, use cases & alternatives · Updated October 2026Some links are affiliate links – disclosure
What Tidio (Lyro) does for your store
Live chat for your store with Lyro, an AI agent that answers frequently asked questions from your own FAQ and help content, handing over to a human when needed.
Best for: Live chat plus an AI chatbot (Lyro) that answers common questions
Store tasks
Pricing
Pricing model: Freemium
We could not confirm exact prices on the official pricing page, so we only show the pricing model.
Video: Tidio (Lyro) in action
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Get the free PDF / newsletter →Alternatives to Tidio (Lyro)
GorgiasAn e-commerce helpdesk that pulls order data into every ticketPaid
Rep AIAn AI shopping and support assistant for Shopify storesFreemium
ManychatAutomating Instagram, Messenger and WhatsApp DMsPaidCompare: Gorgias vs Tidio (Lyro) →
Compare: Tidio (Lyro) vs Rep AI →
Picked by Max, e-commerce operator with 20 years of experience. Last checked: 2026-10-15
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